SunPass to resume collection agencies.
SunPass to resume collection agencies. (Sun-Sentinel)

Florida’s road agency is poised to resume collection-agency pursuit of overdue tolls, which had been on hold since the disastrous revamp of the SunPass transponder system two years ago.

Florida’s Turnpike Enterprise, a branch of the state Department of Transportation that manages toll roads, is offering a credit and discount rate to motorists who have unpaid bills for tolls charged to license plates if they sign up for a SunPass account that comes with a transponder.


Once an account is sent to a collection agency, the promotion will no longer be available, said Nicola Liquori, executive director of Florida’s Turnpike Enterprise.

Florida’s Turnpike Enterprises said its customer service has been upgraded: response times to customers calls has been reduced from 45 minutes to less than a minute.

The agency did not specify a date for a resumption of activities by collection agency, saying only that it “anticipates sending delinquent and overdrawn accounts to a collection agency in early 2020.”

Among motorists in Central Florida, use of the state’s SunPass transponders outnumbers use of E-PASS provided by the Central Florida Expressway Authority, the region’s operator of toll roads.

Florida’s Turnpike Enterprise attempted a major revamp of the SunPass computing systems in 2018.

The effort failed catastrophically, leaving motorists unable to access their accounts for weeks. The debacle worsened when the SunPass system resumed operations, automatically charging account holders their entire amounts due and in many cases exceeding banking account limits for many transponder users.